Custom & Repairs

We offer custom and repair services on Borosilicate glass pieces. Not everything is going to be repairable, however if you are unsure if your piece is repairable or not please bring it to the studio during public hours. It is very difficult to assess whether we can repair your item over the phone.

If you would like a custom piece, we ask you come to the studio during public hours to consult with our artists. It is nearly impossible to estimate the price of a custom piece due to the plethora of design options. Below are guidelines for visiting our studio.

Repairs:

  1. All glass must be 100% clean. This means no smell or residue. If you have used any sort of glue on your glass, you must remove as much of it as possible. Any glass pieces brought in for repair with glue or removable residue left on them are subject to additional cleaning fees at the discretion of the studio staff. We now carry glass cleaner at the studio if you need to pick some up!
  2. Minimum charge for any glass repair is at the discretion of the studio. We will quote a repair fee once we see the broken piece.  Average repair cost is $50.00 (plus tax), due to each repair being different this cost varies based on labor and parts.
  3. A deposit is required and is non-refundable even if the repair is unsuccessful.
  4. If you are bringing in your MN Legit piece, no matter where you made your initial purchase, our warranty allows for a minimum of $22 to be paid for materials used (labor included for free). Extensive repairs may cost more than $22.
  5. At this time, repairs are taking 4 weeks to complete. You may receive updates on your repair by sending the studio an email or calling during public hours.

Customs:

  1. Please come in during public hours to talk with Neal our shop manager.
  2. Drawings or design documents are helpful.
  3. A deposit is required on all custom work. Typically 50% of what you want to spend on your custom order.
  4. You are responsible for all labor and material costs, which will be calculated into your custom quote.
  5. Nothing will be released until payment is made in full.
  6. Please be aware due to high volume of repairs. Currently your custom could take a minimum of 4 weeks.

General Rules:

  1. Everyone visiting the studio must be over the age of 18. No exceptions. Be prepared to show identification.
  2. Everyone visiting the studio must sign a liability waiver.
  3. Please limit the number of people you bring with you to our studio.
  4. Stone Arch Glass Studio makes borosilicate glass products and pipes for use with tobacco only.

STONE ARCH GLASS STUDIO INFO: Please Note when visiting Stone Arch Glass Studio, enter at the BACK of the building 316 Pierce Street (to door under our studio sign). Also Please Note when visiting to limit your guests to yourself and one other. Thank You!

Address:
316 Buchanan St. NE
Minneapolis, MN  55413
Directions

Public/Walk-in Hours*
Monday – Friday | 9AM – 5PM

*Or by appointment. If you are unable to make it in to the studio during these public hours, please contact us to set up an appointment.
Phone : (612) 200-9605
Email: StoneArchGlass@gmail.com