Are you looking to have something repaired?
We may be able to help!
We offer repair services for all Borosilicate glassware, including but not limited to Lab Equipment & Smoking Apparatuses
What the repair process looks like:
To begin the repair process, it’s best to send us photos of the item in need of repair via email @ StoneArchGlass@gmail.com, and let us know you’re looking for a repair quote.
From there we do a general assessment of the damage and provide you with a price quote. Our minimum repair fee is $50 (not factoring any MN Legit partial warranty coverage)
When taking your pictures, you will get the most accurate quote by providing both a close-up shot of where the break is, as well as a shot of the entire piece. The more photos of the break there are at different angles the better.
From there if you chose to move forward with the repair we will set up an appointment to have you drop the item off at our studio. We can also accept items via mail! (Shipping charges will be applied to have it shipped back)
Our repair service turn-around takes about 2.5 weeks on average, but it could take anywhere from 3 days to up to 5 weeks. Extra large projects could take longer. We can provide expedited service for an extra fee, depending on how fast you need it by.
Please keep in mind that all glass repairs have a chance of failure. There is never a 100% chance a glass repair will be successful. There are many factors that can lead to a failed repair. Pressure points within the worked glass, related and unrelated to the break, are what pose the biggest risk when put into a kiln/flame.
For this reason we take only half the fee upfront, which is non-refundable, and then the remainder is only paid upon completion of a successful repair. We have about a 95+% repair survival rate in our studio.
Additionally, before bringing/sending any items in for repair they must be thoroughly cleaned. If the item is not sufficiently cleaned a $25 hazard/cleaning fee per item will be applied to your initial non-refundable down payment.
The item should be free from residues, stickers, tape, tape residue, glues, or anything else inside or applied to the item that is not glass (aside from brand decals). Any items received in the studio with glue on them will be declined.
Items in need of repair must be cleaned for several reasons, including the safety of the glassblowers, and that any residues can contaminate the area of repair which can cause further breakage leading to a failed repair.